Who we are
Scentelle (“we”, “us”) sells handcrafted attar through this website. This policy explains what personal information we collect, why we collect it, and the choices you have. It applies to scent-elle.com and every page on it.
What we collect
- Account details — the name and email address you enter when you create an account.
- Order details — delivery address, phone number, and the items in your order.
- Payment details — handled entirely by our payment gateway. We never see or store your card number, UPI PIN, CVV or bank password.
- Usage data — basic technical information such as browser type and pages visited, used only to keep the site working.
Why we collect it
- To process and deliver your order.
- To contact you about your order or a refund.
- To meet our legal and accounting obligations.
- To send occasional updates, only if you have opted in.
We do not sell, rent or trade your personal information to anyone.
Who else sees your data
Only the partners needed to complete your order:
How long we keep it
Order records are kept as long as tax and accounting law requires. Account details are kept until you ask us to delete them.
Cookies
This site uses only what it needs to function — for example remembering the items in your bag during your visit. We do not run advertising trackers.
Your rights
You can ask us to show you the data we hold about you, correct it, or delete it. Write to the email below and we will respond within 30 days.
Security
This site is served over HTTPS. Payments run through a PCI-DSS compliant gateway. No method of transmission is perfectly secure, but we take reasonable steps to protect your information.
Contact
Scentelle
Email: hello@scent-elle.com
Phone: +91 92207 60829
Address: [ADD FULL REGISTERED ADDRESS, CITY, STATE, PINCODE]
Changes
If this policy changes we will update the date at the top of this page.
