Cancelling an order
You can cancel any order before it is dispatched. Email us with your order number and we will cancel it and refund you in full. Once a parcel has been handed to the courier it can no longer be cancelled — use the return process below instead.
Returns
Because attar is a cosmetic applied to skin, we can only accept a return if the bottle is unopened and the seal is intact. Raise a return within 7 days of delivery.
Damaged or wrong item
Email us within 48 hours of delivery with photographs of the parcel and the bottle. We will send a replacement or refund you in full, and we pay the return shipping.
How to raise a request
- Email hello@scent-elle.com with your order number.
- Tell us the reason, and attach photographs if the item is damaged or wrong.
- We reply within 2 working days with the next step.
Refund timeline
Once a return is approved and received, or a cancellation is confirmed, the refund is issued within 5 to 7 working days. It goes back to the same payment method you used. Your bank may take a further 2 to 5 working days to show it.
Shipping charges
- Our mistake (wrong or damaged item) — we pay return shipping.
- Change of mind — return shipping is yours to pay, and the original shipping charge is not refunded.
Failed delivery
If a parcel returns to us because the address was incomplete or nobody accepted it, we refund the item value after deducting the shipping already spent.
Contact
Email: hello@scent-elle.com
Phone: +91 92207 60829
Hours: Monday to Saturday, 10:00 – 18:00 IST
